FAQ

Every piece is made after you order it. Production usually takes 2–5 business days, then shipping takes about 3–4 business days in the US and Canada or 5–20 business days internationally with standard shipping. Express is faster where it's offered. See Shipping for details.

We currently ship to United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, France, Netherlands, Spain, Italy, Sweden.

Shipping is calculated at checkout for your address and the items in your cart, and you'll see it before you pay. If more than one method is available, you choose at checkout.

Yes. We email you the tracking link as soon as your order ships. Items can be made in different facilities, so one order may arrive in more than one parcel, each with its own tracking.

Clothing product pages have a size guide with the measurements for that garment. Fits vary between styles, so check it for each item rather than going by the size you usually wear.

Email info@livingtrill.com as soon as possible with your order number. We review every order before it goes into production, but once it's in production it usually can't be changed or cancelled.

Because each item is made for you, we can't take returns or exchanges for a wrong size, colour choice, or change of mind. If something arrives misprinted, damaged, or defective, we'll replace it or refund you. See Returns.

Email info@livingtrill.com within 30 days of delivery with your order number and clear photos of the whole item and the problem. Once we've checked it, we'll send a free replacement or a refund. You don't need to send the item back unless we ask.

Check the tracking link, your delivery address, and with neighbours or household members, and contact the local carrier if tracking shows a delivery attempt. If it still hasn't turned up, email info@livingtrill.com no later than 30 days after the estimated delivery date.

It's in your order confirmation email and on the page you see after paying, and looks like LT-3F9A2C1B. Include it whenever you contact us about an order.

Major credit and debit cards, plus other methods Stripe offers for your device and location. Prices are in US dollars. See Payment Methods.

Orders shipped outside the United States may be charged customs duties or import taxes by the destination country. Unless the shipping method says duties are included, they aren't part of your order total and are paid on delivery.

Inside out, cold, on a gentle cycle, then hang dry. Full instructions are on Product Care.

Upload it on the Community page. We review every photo before it appears.

Use our contact form, email info@livingtrill.com, or reply to any of your order emails.