Order support
Returns
Every item is made to order for you. If something arrives wrong, we'll make it right; we can't take back items for size or a change of mind.
Last updated September 30, 2026
Misprints, damage, and defects
If an item arrives misprinted, damaged in transit, or with a manufacturing defect, email info@livingtrill.com within 30 days of delivery. Include your order reference and clear photos of the whole item and the problem. Once the issue is verified, we'll send a free replacement or refund you. You don't need to send the item back unless we ask.
Lost parcels
If your order hasn't arrived, first check the delivery address, ask household members and neighbours, and contact the local carrier if tracking shows a delivery attempt or delivery. Then email info@livingtrill.com no later than 30 days after the estimated delivery date.
Wrong size, colour, or change of mind
Because each item is made specifically for your order, we don't accept returns or exchanges for a wrong size or colour choice, or a change of mind. Please check the size guide on the product page and your selections in the cart before paying.
Refunds
Approved refunds go back to your original payment method. Your bank may take several business days to show the refund.
Your rights
This policy doesn't limit any rights you have under the consumer laws where you live.