Order support
Returns
Because each item is made to order, product issues and change-of-mind requests are handled differently.
Draft policy: The support email, return address, eligibility rules for buyer's-remorse or size exchanges, and final refund terms still need business approval. Do not mail an item without instructions.
Damaged or incorrect items
If an item arrives damaged, misprinted, defective, or different from what was ordered, report it within 30 days of delivery. Keep the packaging and include clear photos of the item, issue, and order details so the claim can be reviewed.
Lost packages
Report a shipment that has not arrived no later than 30 days after its estimated delivery date. First confirm the delivery address and check with household members and the local carrier.
Size and change of mind
On-demand items are produced specifically for each order. Size exchanges and change-of-mind returns are not automatically covered by the fulfillment partner. Review the size options carefully before checkout; Living Trill must confirm its final exchange policy before sales launch.
Refund timing
When a refund is approved, processing time will depend on the payment method and financial institution. Final timing will be published when payment processing is connected.